NGE GotoAssist

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our NGE HelpDesk team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

A member of our NGE HelpDesk team will talk with you first to determine the nature of the problem.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:


	Step 1:	Once you are on the phone with a member of our NGE HelpDesk team, you will be directed back to this page after your system analyst provides you with a unique connection code. You will then enter your name and the code in the fields above and click the Start Session button to initiate the screen-sharing session.

	Step 2:	You are prompted to download a small virus-free plug-in.

	Step 3:	With your permission, your support representative can view your screen and share control of your mouse and keyboard.

	Step 4:	You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

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